1. Return Eligibility
You may request a return or replacement if you receive:
A damaged product.
A defective product.
An incorrect product.
An incomplete order with missing items.
To be eligible, the product must:
Be unused and in its original condition.
Be returned in its original packaging.
Be accompanied by proof of purchase or order details.
Be reported within a reasonable time after delivery.
2. Non-Returnable Items
Returns will generally not be accepted for:
Used or opened disposable products.
Products damaged due to improper handling, misuse, or storage after delivery.
Products returned without original packaging (where applicable).
Items purchased under special clearance or promotional offers, unless they are damaged or incorrect.
Customized or special-order products, unless they arrive damaged or defective.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery with:
Your order number.
A description of the issue.
Clear photographs of the product and packaging (if available).
After verification, we will arrange a suitable resolution, which may include a replacement, refund, or other appropriate remedy.
4. Return Process
To request a return:
Contact our customer support with your order details.
Provide the required information and supporting photographs, if applicable.
Wait for return approval and further instructions.
If approved, return the product according to the provided instructions.
Returns sent without prior approval may not be accepted.
5. Refund Policy
Refunds may be issued when:
The ordered product is unavailable.
A replacement cannot be provided.
A return request is approved after inspection.
An order is cancelled before shipment, where applicable.
Approved refunds will be processed using the original payment method whenever possible.
6. Replacement Policy
Where appropriate, we may offer a replacement instead of a refund for:
Damaged products.
Defective products.
Incorrect products.
Missing items in an order.
Replacement availability depends on stock availability.
7. Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support. Once an order has been shipped, cancellation may no longer be possible and will be handled in accordance with this policy.
8. Shipping Charges
Shipping charges are generally non-refundable unless the return is due to our error.
If a return is approved because of an incorrect, damaged, or defective product, we may arrange the return shipment or provide appropriate instructions.
9. Inspection and Approval
All returned products are subject to inspection. We reserve the right to refuse returns or refunds if the returned product does not meet the eligibility requirements stated in this policy.
10. Policy Updates
Sri Maruthi Plastic Disposables reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
11. Contact Us
If you have any questions regarding returns, replacements, cancellations, or refunds, please contact Sri Maruthi Plastic Disposables using the contact details provided on our website. We are committed to resolving customer concerns promptly and fairly.
